[rt-users] Unmerge ticket history truncation

Ram ram0502 at gmail.com
Tue Apr 30 12:23:30 EDT 2013

> I recently unmerged a ticket using 'Set EffectiveId = id where id = ticket#
> and now one of those tickets has this as it's apparently oldest transaction
> "Modification of non-creatable array value attempted, subscript -1 at
> /path/to/perl/lib/perl5/HTML/Quoted.pm line 249". The ticket history is
> truncated from there onwards.
> The other ticket is fine. I can see by examining the Transaction and
> Attachments tables that the content for the hurting ticket is still there
> and looks fine though I've not validated references / counts etc.

This ended up being unbalanced HTML tags in the inbound email. Patch to rt4
to make it more tolerant fixed the issue for me (thanks Tom!):


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