[rt-users] Trying to add to Lifecycles.

[Bryon Baker]

Update

I even took the example from

http://bestpractical.com/docs/rt/4.0.13/customizing/lifecycles.html

And I get the same response.

Thanks
Bryon Baker
Network Operations Manager
Copesan - Specialists in Pest Solutions
800-267-3726  *  262-783-6261 ext. 2296
bbaker at copesan.com<mailto:cstephan at copesan.com>
www.copesan.com<http://www.copesan.com/>
"Servicing North America with Local Care"

From: rt-users-bounces at lists.bestpractical.com [mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of Bryon Baker
Sent: Thursday, August 01, 2013 12:35 PM
To: RT Users (rt-users at lists.bestpractical.com)
Cc: Kenneth Crocker (crocker.consult at gmail.com)
Subject: [rt-users] Trying to add to Lifecycles.

Trying to add the assigned and evaluation lifecycles.

I am adding the following to SiteConfig and when I do I get the following error

[Thu Aug  1 17:25:22 2013] [debug]: Autohandler called ExternalAuth. Response: (0, ExternalAuthPriority not defined, please check your configuration file.) (/usr/share/request-tracker/local/plugins/RT-Authen-ExternalAuth/html/Elements/DoAuth:16)

And external:auth no longer works

I have added the section after the External setting section and before the external setting with no difference

Set(%Lifecycles,
    default => {
        initial         => [ 'new' ],
        active          => [ 'open', 'stalled', 'assigned', 'evaluation' ],
        inactive        => [ 'resolved', 'rejected', 'deleted' ],

        defaults => {
            on_create => 'new',
            on_merge  => 'resolved',
            on_merge  => 'resolved',
            approved  => 'open',
            denied    => 'rejected',
            reminder_on_open     => 'open',
            reminder_on_resolve  => 'resolved',
        },

        transitions => {
            ''       => [qw(new open resolved)],

            # from   => [ to list ],
            new      => [qw(open stalled resolved rejected deleted)],
            open     => [qw(new stalled resolved rejected deleted)],
            stalled  => [qw(new open rejected resolved deleted)],
            resolved => [qw(new open stalled rejected deleted)],
            rejected => [qw(new open stalled resolved deleted)],
            deleted  => [qw(new open stalled rejected resolved)],
        },
        rights => {
            '* -> deleted'  => 'DeleteTicket',
            '* -> *'        => 'ModifyTicket',
        },
        actions => [
            'new -> open'      => {
                label  => 'Open It', # loc
                update => 'Respond',
            },
            'new -> resolved'  => {
                label  => 'Resolve', # loc
                update => 'Comment',
            },
            'new -> rejected'  => {
                label  => 'Reject', # loc
                update => 'Respond',
            },
            'new -> deleted'   => {
                label  => 'Delete', # loc
            },

            'open -> stalled'  => {
                label  => 'Stall', # loc
                update => 'Comment',
            },
            'open -> resolved' => {
                label  => 'Resolve', # loc
                update => 'Comment',
            },
            'open -> rejected' => {
                label  => 'Reject', # loc
                update => 'Respond',
            },

            'stalled -> open'  => {
                label  => 'Open It', # loc
            },
            'resolved -> open' => {
                label  => 'Re-open', # loc
                update => 'Comment',
            },
            'rejected -> open' => {
                label  => 'Re-open', # loc
                update => 'Comment',
            },
            'deleted -> open'  => {
                label  => 'Undelete', # loc
            },
        ],
    },
);

Bryon Baker
Network Operations Manager
Copesan - Specialists in Pest Solutions
800-267-3726  *  262-783-6261 ext. 2296
bbaker at copesan.com<mailto:cstephan at copesan.com>
www.copesan.com<http://www.copesan.com/>
"Servicing North America with Local Care"

-------------- next part --------------
An HTML attachment was scrubbed...
URL: <http://lists.bestpractical.com/pipermail/rt-users/attachments/20130801/4a462056/attachment.htm>