[rt-users] Help with SummaryByUsers extension

window camera frontcam at me.com
Fri Aug 2 09:45:03 EDT 2013

Thank you Kevin.

So now that I added it via Edit, I'm getting "internal error" and it doesn't show up.

The rt.log is empty. However, the /var/log/messages has this error message:

Aug  2 09:01:32 rttrack RT: could not find component for path 'SummaryByUser'#012#012Stack:#012  [/rtdata/share/html/Elements/MyRT:95]#012  [/rtdata/share/html/index.html:78]#012  [/rtdata/sbin/../lib/RT/Interface/Web.pm:635]#012  [/rtdata/sbin/../lib/RT/Interface/Web.pm:335]#012  [/rtdata/share/html/autohandler:53] (/rtdata/sbin/../lib/RT/Interface/Web/Handler.pm:208)
Any ideas on how i would troubleshoot this? I'm on RT 4.013. Perhaps the extension is just not compatible?

Thank you!


Sent from iCloud

On Aug 01, 2013, at 04:29 PM, Kevin Falcone <falcone at bestpractical.com> wrote:

> On Thu, Aug 01, 2013 at 06:28:41PM +0000, window camera wrote:
>> Does anyone know how to use this or where to find the Summery By User option in the GUI??
> Click 'Edit' in the upper right hand corner of your RT at a Glance
> page, choose it from the list to add it to the page.
> Or edit a dashboard and add it there.
> -kevin
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