[rt-users] Help with SummaryByUsers extension

Kevin Falcone falcone at bestpractical.com
Fri Aug 2 10:56:56 EDT 2013

On Fri, Aug 02, 2013 at 01:45:03PM +0000, window camera wrote:
> So now that I added it via Edit, I'm getting "internal error" and it doesn't show up.

You said you registered the component in HomepageComponents, did you
also enable it as a plugin?

> The rt.log is empty. However, the /var/log/messages has this error message:
> Aug  2 09:01:32 rttrack RT: could not find component for path 'SummaryByUser'#012#012Stack:#012  [/rtdata/share/html/Elements/MyRT:95]#012  [/rtdata/share/html/index.html:78]#012  [/rtdata/sbin/../lib/RT/Interface/Web.pm:635]#012  [/rtdata/sbin/../lib/RT/Interface/Web.pm:335]#012  [/rtdata/share/html/autohandler:53] (/rtdata/sbin/../lib/RT/Interface/Web/Handler.pm:208)
> Any ideas on how i would troubleshoot this? I'm on RT 4.013. Perhaps the extension is just not compatible?

You also cut off part of this that would have shown the search paths
for where it was looking for the file.

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