[rt-users] Multiple $rtname ?

Brian Haupt brian.s.haupt at ama-inc.com
Fri Aug 2 16:24:59 EDT 2013

That did the trick; thank you.


-----Original Message-----
From: rt-users-bounces at lists.bestpractical.com [mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of Kevin Falcone
Sent: Friday, August 02, 2013 4:11 PM
To: rt-users at lists.bestpractical.com
Subject: Re: [rt-users] Multiple $rtname ?

On Fri, Aug 02, 2013 at 08:06:30PM +0000, Brian Haupt wrote:
> I am trying to configure the automated email from RT to display the 
> queue name as part of the ticket id. For example assume the queues are 
> HR, Contracts, and Accounting. I want the following email alerts

> [Contracts # $TicketID] $OriginalSubject [HR # $TicketID] 
> $OriginalSubject [Accounting # $TicketID] $OriginalSubject Is it 
> possible to set multiple $rtname,  values in the RT_SiteConfig.pm? If not how can I configure the email as I want them using one RT 4 instance with multiple queues?

Use "Subject Tag" on the Queue Admin page.  It'll change it for you and keep track and parse all of it.

You get one per Queue, hopefully that's sufficient.

If you need more, you can do it, but it's more work.


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