[rt-users] Multiple $rtname ?

Kevin Falcone falcone at bestpractical.com
Fri Aug 2 16:11:27 EDT 2013

On Fri, Aug 02, 2013 at 08:06:30PM +0000, Brian Haupt wrote:
> I am trying to configure the automated email from RT to display the
> queue name as part of the ticket id. For example assume the queues are
> HR, Contracts, and Accounting. I want the following email alerts

> [Contracts # $TicketID] $OriginalSubject
> [HR # $TicketID] $OriginalSubject
> [Accounting # $TicketID] $OriginalSubject
> Is it possible to set multiple $rtname,  values in the RT_SiteConfig.pm? If not how can I configure the email as I want them using one RT 4 instance with multiple queues?

Use "Subject Tag" on the Queue Admin page.  It'll change it for you
and keep track and parse all of it.

You get one per Queue, hopefully that's sufficient.

If you need more, you can do it, but it's more work.

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