[rt-users] [4.0.7][Debian]Quick search in homepage doesn't show ticket amount

Kevin Falcone falcone at bestpractical.com
Tue Aug 6 10:57:37 EDT 2013

On Tue, Aug 06, 2013 at 09:21:12PM +0800, Chrilly Cheng wrote:
>    Hi All,
>    I encountered this issue when i was trying to setup RT on a new server.
>    I've created a Lifecycle in RT_SiteConfig.pm file:
>    Set(%Lifecycles,
>    cyclename => {
>    .......
>    },
>    );
>    All queues i created are using this lifecycle, even the default queue. But after i configured
>    and tested ticket lifecycle, i found out Quick search component shows none ticket amount of
>    all those queues.
>    I tried to creat a new queue with approvals lifecycle, the ticket amount of all status do
>    show. Then i tried to clear the mason data, replaced those Quicksearch,

This implies that your custom lifecycle is not correct.
However, you didn't show your lifecycle, so that's just a guess.


>    QueueSummaryByLifecycle QueueSummaryByStatus files in
>    /usr/share/request-tracker4/html/Elements, it turned out to make no sense at all.
>    I'm so frustrated on this, somebody please help. Any comments or ideas would be great
>    appreciated. Thanks all.
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