[rt-users] error when replace bpslogo.png file

Chrilly Cheng chrilde at gmail.com
Thu Aug 8 03:26:13 EDT 2013

Hi All,

I've got an error when I tried to replace the default bpslogo.png file with
a new one of the same name in
RT(/usr/share/request-tracker4/html/NoAuth/images).  The error log shows as

[error]: '<&' without matching '&>' at
/usr/share/request-tracker4/html/NoAuth/images/bpslogo.png line 32

On line 209 of Handler.pm file, it is:

    sub HTML::Mason::Exception::as_rt_error {
        my ($self) = @_;
        $RT::Logger->error( $self->full_message ); #line 209
        return "An internal RT error has occurred.  Your administrator can
find more details in RT's log files.";

I checked the Hander.pm file but cant figure out anything. Please help.

BTW, my RT version is 4.0.7

*It's not where you start -- it's where you finish that count.*
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