[rt-users] Unowned Tickets Table on Homepage not updating correctly

scott.dalzell scott.dalzell at aveva.com
Mon Aug 12 06:42:11 EDT 2013

i am running an RT system setup so that our support team monitors 5 queues
and our multiple resellers also have a queue each to run there support

One of the support users has reported an issue with the "10 newest unowned
tickets" table on the homepage not displaying the full list of tickets that
they have permissions to see

We know that there are 4 unowned tickets in the General queue and the user
has full access too and multiple tickets in queues that the user doesnt have
access too. 

On the homepage the "10 newest unowned tickets" table stats there are only 2
unowned tickets in the general queue (i.e 2 tickets are missed),however if i
open up the table it will display all 4 unowned ticket they are allowed to

i have created my own "unowned tickets" search and it suffers from the same
bug, However, it has also been noted that this bug only effects the table on
the homepage. Tables runs fine in a dashboard.

has anyone else experiancd this and if so were they able to resolve it

thank you in advanced

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