[rt-users] Unowned Tickets Table on Homepage not updating correctly

Robert Wysocki robert.wysocki at unity.pl
Mon Aug 12 06:50:08 EDT 2013

Dnia 2013-08-12, pon o godzinie 03:42 -0700, scott.dalzell pisze:
> Hi 
> i am running an RT system setup so that our support team monitors 5 queues
> and our multiple resellers also have a queue each to run there support
> services
> One of the support users has reported an issue with the "10 newest unowned
> tickets" table on the homepage not displaying the full list of tickets that
> they have permissions to see
> We know that there are 4 unowned tickets in the General queue and the user
> has full access too and multiple tickets in queues that the user doesnt have
> access too. 
> On the homepage the "10 newest unowned tickets" table stats there are only 2
> unowned tickets in the general queue (i.e 2 tickets are missed),however if i
> open up the table it will display all 4 unowned ticket they are allowed to
> see.
> i have created my own "unowned tickets" search and it suffers from the same
> bug, However, it has also been noted that this bug only effects the table on
> the homepage. Tables runs fine in a dashboard.
> has anyone else experiancd this and if so were they able to resolve it

It's not a bug, it's a feature. 
Check "Rows per page" setting on "RT at a glace" edit page (

Robert Wysocki
administrator systemów linuksowych
administrator baz danych
Grupa Unity | ul. Przedmiejska 6-10, 54-201 Wrocław
ul. Conrada 55B, 31-357 Kraków | ul. Złota 59, 00-120 Warszawa

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