[rt-users] How to add articles to response

[Max McGrath]

Was a permissions thing.  From what I saw, the Article in question was
applied to appropriate queue, but I still was not seeing it.  I ended up
clicking the *check this box to apply this Class globally to all Queues *and
that fixed it.

Not sure why it didn't work with how it was originally set up.

Thanks Kevin!

Max

--
Max McGrath
Network Administrator
Carthage College
262-552-5512
mmcgrath at carthage.edu


On Mon, Aug 12, 2013 at 3:18 PM, Kevin Falcone <falcone at bestpractical.com>wrote:

> On Mon, Aug 12, 2013 at 02:45:21PM -0500, Max McGrath wrote:
> >    Running rt 4.0.16 -- and this used to work when I was on 4.0.6.
> >    When replying to a ticket I see the Search for Articles matching and
> the Include Article
> >    boxes, but neither of them are working for me (I've tried different
> browsers).
> >    In 4.0.6 there was a drop-down of all the available articles. In
> 4.0.16 there is a Go button
> >    that does nothing when I click it.
> >    Am I missing something?
>
> This is working for us on a production 4.0.17 instance, so I'd suspect
> some local change.
>
> What kind of local modifications do you have?
> Can you see the Articles you expect to see if you browse around?
> Check other permissions and whether or not Classes apply to the right
> Queues.
>
> -kevin
>
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