[rt-users] How to add articles to response

Kevin Falcone falcone at bestpractical.com
Mon Aug 12 16:18:32 EDT 2013

On Mon, Aug 12, 2013 at 02:45:21PM -0500, Max McGrath wrote:
>    Running rt 4.0.16 -- and this used to work when I was on 4.0.6.
>    When replying to a ticket I see the Search for Articles matching and the Include Article
>    boxes, but neither of them are working for me (I've tried different browsers).
>    In 4.0.6 there was a drop-down of all the available articles. In 4.0.16 there is a Go button
>    that does nothing when I click it.
>    Am I missing something?

This is working for us on a production 4.0.17 instance, so I'd suspect
some local change.

What kind of local modifications do you have?
Can you see the Articles you expect to see if you browse around?
Check other permissions and whether or not Classes apply to the right

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