[rt-users] Auto Reply

Kevin Falcone falcone at bestpractical.com
Tue Aug 20 13:01:45 EDT 2013

On Sun, Aug 18, 2013 at 10:28:47AM -0700, mdm100 wrote:
> When requests to open tickets are sent directly to the RT queues email
> address
> a ticket is created and an Auto-Reply is received.  ie.... sent to 
> noc at RTsrvr.domain.com
> However, when a request to open a ticket is sent to noc at domain.com and that
> mail server
> forwards request to noc at RTsrvr.domain.com the ticket is opened/created but
> no auto-reply
> is received.
> Just cannot figure this one out. Any help is greatly appreciated.

You need to look in your RT logs (if you don't know where they are,
start with your webserver logs) as well as your mail server logs.

More about RT's logging:


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