[rt-users] Auto-Reply not generated
mdm100
michael at hudsonstreet.us
Thu Aug 22 15:17:05 EDT 2013
When requests to open tickets are sent directly to the RT queues email
address
a ticket is created and an Auto-Reply generate and received. ie.... wen
sent directly to noc at RT-srvr.domain.com
However, when a request to open a ticket is sent to noc at domain.com and then
the email is
forwarded to noc at RTsrvr.domain.com the ticket is opened/created but no
auto-reply
is generated.
Just cannot figure this one out. Any help is greatly appreciated.
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