[rt-users] Show History on Update Page
Ruslan Zakirov
ruz at bestpractical.com
Thu Aug 29 10:48:55 EDT 2013
Hi,
Grep Ticket/Display.html for "History" and more importantly take a look at
Ticket/Hisotry.html file. Work from these examples to embed history in
Update.html.
On Thu, Aug 29, 2013 at 5:45 PM, Jason Ledford <jledford at biltmore.com>wrote:
> I am wanting to customize the update page (reply or resolve) so that the
> History section also shows on the page. We want to see the ticket history
> to know what we are replying or commenting to. Can someone assist in
> getting that info on the page? I have already placed the Update.html in my
> local folder but perl is not my strongsuit. Taking that a step further, is
> it possible to have the first comment in the reply? Would that be a
> template change? Help is appreciated. Thanks.****
>
> ** **
>
> Jason Ledford****
>
> *Systems Analyst*
>
> The Biltmore Company <http://www.biltmore.com/>****
>
> One North Pack Square****
>
> Asheville, NC 28801****
>
> (828) 225-6127****
>
> ** **
>
--
Best regards, Ruslan.
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