[rt-users] Can't load UntouchedInHours module

[Elliott, Kevin C (DOR)]

That was indeed the issue. Thanks.

> -----Original Message-----
> From: rt-users-bounces at lists.bestpractical.com [mailto:rt-users-
> bounces at lists.bestpractical.com] On Behalf Of Kevin Falcone
> Sent: Thursday, August 29, 2013 12:35 PM
> To: rt-users at lists.bestpractical.com
> Subject: Re: [rt-users] Can't load UntouchedInHours module
> 
> On Thu, Aug 29, 2013 at 05:39:33PM +0000, Elliott, Kevin C (DOR) wrote:
> >
> > [Thu Aug 29 17:32:17 2013] [critical]: Failed to load module
> > RT::Condition::UntouchedInHours. () at /usr/bin/rt-crontool line 307.
> > (/usr/share/request-tracker4/lib/RT.pm:351)
> > Failed to load module RT::Condition::UntouchedInHours. () at /usr/bin/rt-
> crontool line 307.
> >
> > root at DorJnuASD-RT:~/Bin# cat /usr/share/request-
> tracker4/lib/RT/Condition/UntouchedInHours.pm
> >
> > package RT::Condition::UntouchedInHours; require
> > RT::Condition::Generic;
> >
> >  use RT::Date;
> >
> >
> >  @ISA = qw(RT::Condition::Generic);
> 
> At the very least, this line is wrong:
> http://bestpractical.com/docs/rt/latest/UPGRADING-4.0.html#Removals-
> and-updates
> 
> You want to inherit from RT::Condition.
> 
> -kevin
> 
> >  use strict;
> >  use vars qw/@ISA/;
> >
> >  sub IsApplicable {
> >          my $self = shift;
> >
> >                  if ((time()-$self->TicketObj->LastUpdatedObj->Unix)/3600 >=
> $self->Argument) {
> >                         return 1;
> >                  }
> >                  else {
> >                         return 0;
> >                 }
> >
> >  }
> >
> >  # The following could be omitted. They're there to allow overrides
> > from Vendor and Local  # but as this isn't a core module, they're just
> > there for completeness :)  eval "require
> > RT::Condition::UntouchedInHours_Vendor";
> >  die $@ if ($@ && $@ !~ qr{^Can't locate
> > RT/Condition/UntouchedInHours_Vendor.pm});
> >  eval "require RT::Condition::UntouchedInHours_Local";
> >  die $@ if ($@ && $@ !~ qr{^Can't locate
> > RT/Condition/UntouchedInHours_Local.pm});
> >
> >  1;