[rt-users] Can't load UntouchedInHours module

[Dominic Hargreaves]

On Thu, Aug 29, 2013 at 05:39:33PM +0000, Elliott, Kevin C (DOR) wrote:

> root at DorJnuASD-RT:~/Bin# ls -la /usr/share/request-tracker4/lib/RT/Condition/
> total 60
> drwxr-xr-x  2 root root 4096 Aug 29 09:24 .
> drwxr-xr-x 17 root root 4096 Jun 11 11:27 ..
> -rw-r--r--  1 root root 2247 May 22 09:49 AnyTransaction.pm
> -rw-r--r--  1 root root 2742 May 22 09:49 BeforeDue.pm
> -rw-r--r--  1 root root 2677 May 22 09:49 CloseTicket.pm
> -rw-r--r--  1 root root 2475 May 22 09:49 Overdue.pm
> -rw-r--r--  1 root root 2351 May 22 09:49 OwnerChange.pm
> -rw-r--r--  1 root root 2356 May 22 09:49 PriorityChange.pm
> -rw-r--r--  1 root root 2325 May 22 09:49 PriorityExceeds.pm
> -rw-r--r--  1 root root 2306 May 22 09:49 QueueChange.pm
> lrwxrwxrwx  1 root root    9 Aug 29 08:37 RCS -> /root/RCS
> -rw-r--r--  1 root root 2829 May 22 09:49 ReopenTicket.pm
> -rw-r--r--  1 root root 4593 May 22 09:49 StatusChange.pm
> -rw-r--r--  1 root root  800 Aug 29 09:23 UntouchedInHours.pm
> -rw-r--r--  1 root root 2458 May 22 09:49 UserDefined.pm

Hi,

Probably not related to your problem, but I really recommend not
putting locally installed files in /usr/share as that space is
reserved for the package manager (dpkg) and you could end up with
overwritten files there (plus it's difficult to see what came from
where).

/usr/local/share/request-tracker4/lib exists for this purpose so you
could move that file into
/usr/local/share/request-tracker4/lib/RT/Condition/

Cheers,
Dominic.

-- 
Dominic Hargreaves, Systems Development and Support Section
IT Services, University of Oxford, 13 Banbury Road, Oxford, OX2 6NN
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