[rt-users] Can't load UntouchedInHours module

[Elliott, Kevin C (DOR)]

Good call. I've moved it over to /usr/local/share/request-tracker.

> -----Original Message-----
> From: Dominic Hargreaves [mailto:dominic.hargreaves at it.ox.ac.uk]
> Sent: Friday, August 30, 2013 1:17 AM
> To: Elliott, Kevin C (DOR)
> Cc: rt-users at lists.bestpractical.com
> Subject: Re: [rt-users] Can't load UntouchedInHours module
> 
> On Thu, Aug 29, 2013 at 05:39:33PM +0000, Elliott, Kevin C (DOR) wrote:
> 
> > root at DorJnuASD-RT:~/Bin# ls -la
> > /usr/share/request-tracker4/lib/RT/Condition/
> > total 60
> > drwxr-xr-x  2 root root 4096 Aug 29 09:24 .
> > drwxr-xr-x 17 root root 4096 Jun 11 11:27 ..
> > -rw-r--r--  1 root root 2247 May 22 09:49 AnyTransaction.pm
> > -rw-r--r--  1 root root 2742 May 22 09:49 BeforeDue.pm
> > -rw-r--r--  1 root root 2677 May 22 09:49 CloseTicket.pm
> > -rw-r--r--  1 root root 2475 May 22 09:49 Overdue.pm
> > -rw-r--r--  1 root root 2351 May 22 09:49 OwnerChange.pm
> > -rw-r--r--  1 root root 2356 May 22 09:49 PriorityChange.pm
> > -rw-r--r--  1 root root 2325 May 22 09:49 PriorityExceeds.pm
> > -rw-r--r--  1 root root 2306 May 22 09:49 QueueChange.pm
> > lrwxrwxrwx  1 root root    9 Aug 29 08:37 RCS -> /root/RCS
> > -rw-r--r--  1 root root 2829 May 22 09:49 ReopenTicket.pm
> > -rw-r--r--  1 root root 4593 May 22 09:49 StatusChange.pm
> > -rw-r--r--  1 root root  800 Aug 29 09:23 UntouchedInHours.pm
> > -rw-r--r--  1 root root 2458 May 22 09:49 UserDefined.pm
> 
> Hi,
> 
> Probably not related to your problem, but I really recommend not putting
> locally installed files in /usr/share as that space is reserved for the package
> manager (dpkg) and you could end up with overwritten files there (plus it's
> difficult to see what came from where).
> 
> /usr/local/share/request-tracker4/lib exists for this purpose so you could
> move that file into /usr/local/share/request-tracker4/lib/RT/Condition/
> 
> Cheers,
> Dominic.
> 
> --
> Dominic Hargreaves, Systems Development and Support Section IT Services,
> University of Oxford, 13 Banbury Road, Oxford, OX2 6NN