[rt-users] Please unsubscribe me

Raymond, Cynthia Jean craymond at bu.edu
Mon Dec 2 12:37:53 EST 2013

From: rt-users-bounces at lists.bestpractical.com [mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of Wendi M.
Sent: Monday, December 02, 2013 12:35 PM
To: rt-users at lists.bestpractical.com
Subject: [rt-users] Custom Status Setup Problems

I am running RT4 and trying to setup a new custom status for "pending" for the developers. I have added the following to the RT_SiteConfig, did the update, and restarted Apache.

#Set Custom Statuses
#Attemping to add a "Pending" status
Set( %Lifecycles, default_pending => {
        initial         => [ 'new' ],
        active          => [ 'open', 'stalled', 'pending' ],
        inactive        => [ 'resolved', 'rejected', 'deleted' ],

I can then add this Custom Status setting to a particular queue, and it all looks good. My problem.. I can't resolve the ticket or do anything other than leave it in the "new" status? Am I missing something obvious here? Thanks!

-------------- next part --------------
An HTML attachment was scrubbed...
URL: <http://lists.bestpractical.com/pipermail/rt-users/attachments/20131202/3cf87c49/attachment.htm>

More information about the rt-users mailing list