[rt-users] Custom Status Setup Problems

[Alex Vandiver]

On Mon, 2013-12-02 at 11:35 -0600, Wendi M. wrote:
> I can then add this Custom Status setting to a particular queue, and
> it all looks good. My problem.. I can't resolve the ticket or do
> anything other than leave it in the "new" status? Am I missing
> something obvious here? Thanks!

You're missing the transitions:

http://docs.bestpractical.com/RT_Config#Transitions-between-statuses-and-UI-actions

 - Alex