[rt-users] Display Owner in SelfService

[Kevin Falcone]

On Wed, Dec 04, 2013 at 11:39:15AM -0500, Chris Lasater wrote:
>    Is it possible to have the owner displayed in the Self Service page, so that people know who
>    owns their ticket?

Update your config to include the owner?
http://bestpractical.com/docs/rt/latest/RT_Config.html#DefaultSelfServiceSearchResultFormat

(many people dislike showing the owner to SelfService users since
SelfService users start pestering the owner out-of-band on the phone).

-kevin
-------------- next part --------------
A non-text attachment was scrubbed...
Name: not available
Type: application/pgp-signature
Size: 235 bytes
Desc: not available
URL: <http://lists.bestpractical.com/pipermail/rt-users/attachments/20131205/82e058ef/attachment.sig>