[rt-users] Display Owner in SelfService

Christopher Lasater chris.lasater at oracle.com
Fri Dec 6 09:17:10 EST 2013

Hey Kevin,
     That seems to be for Search Results, not the ticket, and by default 
that includes the OwnerName.  I went to the ticket section of your link 
and there does not seem to be anything similar

Set($DefaultSelfServiceSearchResultFormat, qq{

On 12/05/2013 03:04 PM, Kevin Falcone wrote:
> On Wed, Dec 04, 2013 at 11:39:15AM -0500, Chris Lasater wrote:
>>     Is it possible to have the owner displayed in the Self Service page, so that people know who
>>     owns their ticket?
> Update your config to include the owner?
> http://bestpractical.com/docs/rt/latest/RT_Config.html#DefaultSelfServiceSearchResultFormat
> (many people dislike showing the owner to SelfService users since
> SelfService users start pestering the owner out-of-band on the phone).
> -kevin


Oracle <http://www.oracle.com>
Chris Lasater | IT Consultant
Phone: +1.904.520.6046
Mobile: +1.407.902.6183
Email: Chris.Lasater at Oracle.com <mailto:Chris.Lasater at oracle.com>
Oracle Product Development - Taleo Cloud Services | Cloud Technologies 
and Insight
7660 Centurion Parkway
Suite 100
Jacksonville, FL US 32256

Green Oracle <http://www.oracle.com/commitment> 	Oracle is committed to 
developing practices and products that help protect the environment

-------------- next part --------------
An HTML attachment was scrubbed...
URL: <http://lists.bestpractical.com/pipermail/rt-users/attachments/20131206/b44b7190/attachment.htm>
-------------- next part --------------
A non-text attachment was scrubbed...
Name: green-sig-275518.gif
Type: image/gif
Size: 356 bytes
Desc: not available
URL: <http://lists.bestpractical.com/pipermail/rt-users/attachments/20131206/b44b7190/attachment.gif>

More information about the rt-users mailing list