[rt-users] Problem with HTML tags appearing in correspondence

[Michael Polenske]

 <<642 11111>> Good morning,

we also have this problem, that since 4.2.1 we have html tags in some
(not in all, but I have no idea why sometimes and sometimes not ..)
replies.


So, I opened a ticket in testqueue:
-------------------------------------cut--------------------------------
-----
Subject: 11111
MIME-Version: 1.0
X-Mailer: MIME-tools 5.504 (Entity 5.504)
Content-Disposition: inline
X-RT-Interface: Web
Message-ID: <rt-4.2.1-2146-1387269743-1411.0-0-0 at test.skm-skyline.de>
Content-Type: text/plain; charset="utf-8"
Content-Transfer-Encoding: binary
X-RT-Original-Encoding: utf-8
Content-Length: 19

2222222222222222222
-------------------------------------cut--------------------------------
-----

And then I do a reply via webinterface, now we have html tags in reply 

-------------------------------------cut--------------------------------
-----
MIME-Version: 1.0
In-Reply-To: <rt-4.2.1-2146-1387269743-1411.0-0-0 at test.skm-skyline.de>
X-Mailer: MIME-tools 5.504 (Entity 5.504)
Content-Disposition: inline
X-RT-Interface: Web
References: <rt-4.2.1-2146-1387269743-1411.0-0-0 at test.skm-skyline.de>
 <RT-Ticket-642 at test.skm-skyline.de>
Content-Type: text/plain; charset="utf-8"
Message-ID: <rt-4.2.1-4704-1387269993-1445.642-0-0 at test.skm-skyline.de>
Content-Transfer-Encoding: binary
X-RT-Original-Encoding: utf-8
RT-Send-CC:
Content-Length: 150

On Tue Dec 17 09:42:23 2013, mpolenske wrote:<br />
> 2222222222222222222<br />
<br />
-- <br />
Viele Grüße<br />
Michael Polenske
-------------------------------------cut--------------------------------
-----

>From my point of view the headers seem to be identical ... Attached a
screenshot how it look like in webinterface


Cheers - Michael





-----Original Message-----
From: rt-users-bounces at lists.bestpractical.com
[mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of Kevin
Falcone
Sent: Freitag, 13. Dezember 2013 17:10
To: rt-users at lists.bestpractical.com
Subject: Re: [rt-users] Problem with HTML tags appearing in
correspondence

Having attempted to Reply using the Rich Text Editor on a clean RT
4.2.1 install, I cannot replicate this at all.

Since you see literal HTML tags being recorded in ticket history, this
points to something broken in your use of the RichText editor.

Can one of the reporters please provide show a test correspondence with
the problem with Show Full Headers, and then with Download with headers
for each of the pieces.

Thanks

-kevin

On Thu, Dec 12, 2013 at 06:45:10AM +0800, Lai Zit Seng wrote:
>        I seem to be experiencing the same problem as mentioned in:
>
[4]http://requesttracker.8502.n7.nabble.com/RT-4-2-1-Weird-issue-with-HT
ML-comments-correspondense-RT-always-registers-plain-text-with-HTML-tags
-td56005.html
>        I don't have custom templates. The HTML tags are only appearing
when replying through the
>        web interface. Disabling the Rich Text Editor avoids this
problem. Hope this can be fixed?
>        Regards,
-------------- next part --------------
An HTML attachment was scrubbed...
URL: <http://lists.bestpractical.com/pipermail/rt-users/attachments/20131217/0efb6f97/attachment.htm>
-------------- next part --------------
A non-text attachment was scrubbed...
Name: 2013_12_17_09_53_49_642_11111.png
Type: image/png
Size: 20379 bytes
Desc: 642 11111
URL: <http://lists.bestpractical.com/pipermail/rt-users/attachments/20131217/0efb6f97/attachment.png>