[rt-users] rt 4.2.1 error: Internal Server Error

Kevin Falcone falcone at bestpractical.com
Wed Dec 18 11:45:53 EST 2013

On Wed, Dec 18, 2013 at 02:15:05AM -0500, support at pureview.com wrote:
> Any one can help me to find the issues here.
> RH6
> Oracle as DB
> fastcgi

Does RT_Config.pm exist in /opt/rt4/etc
Is it readable by the web user (su to the web user and try to read it)
Do you have anything like SELinux which would prevent reading of the


> Can't locate RT_Config.pm in @INC (@INC contains: /opt/rt4/local/etc
> /opt/rt4/etc /opt/rt4/sbin/../local/lib /opt/rt4/sbin/../lib
> /usr/local/lib64/perl5 /usr/local/share/perl5 /usr/lib64/perl5/vendor_perl
> /usr/share/perl5/vendor_perl /usr/lib64/perl5 /usr/share/perl5 .) at
> /opt/rt4/sbin/../lib/RT/Config.pm line 1063.
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