[rt-users] RT 3.8.8: Which users have privileges on which queues?
aharrison at gmail.com
Fri Dec 20 09:45:13 EST 2013
I have something you can probably use, if you promise not to laugh... ;)
It's really not ready for human consumption, just something I banged out a
while back to basically do what you're asking. Though it doesn't enumerate
all the way down to the user level, just to the group level. I haven't
ever assigned any rights at the user level so this isn't an issue for me.
Just run it all by itself and (depending on your rt size) you'll get a
giant, fixed width matrix of all the queues with group names and right
You can search for specifics with the commandline options (--groups
--queues --rights) but they have have to be exact, case sensitive matches.
It might be more presentable if you did a fixed width import into a
spreadsheet. Otherwise I wouldn't view it without piping the results to
'less -niS' because line wrap makes it pretty useless.
I *think* it will probably work with 3.8.8. I didn't get cute or anything,
it's just using the standard api methods.
I at least stripped out most of the cruft and checked it in at
Here's at least one example:
$ sudo /perl/bin/perl rt_rights.pl --queues 'Tech Support' Outages 'NOC -
General' --groups NetOps NOC Users --rights CreateTicket DeleteTicket
Queue Group CreateTicket DeleteTicket
------------- ------ ------------ ------------
NOC - General NetOps
NOC - General NOC 1
NOC - General Users
Outages NOC 1
Tech Support NetOps
Tech Support NOC 1
Tech Support Users
public key: 0x67518262
On Fri, Dec 13, 2013 at 11:36 AM, John Miller <johnmill at brandeis.edu> wrote:
> Hello everyone,
> We're running RT 3.8.8 (yes, I know it's old....). We're managing our
> group and queue privileges via RT itself, rather than LDAP. How can we
> generate a report that shows us per queue which users have rights?
> I dug through the database schema for about an hour; decided it was better
> to ask than to keep digging.
> John Miller
> Systems Engineer
> Brandeis University
> johnmill at brandeis.edu
> (781) 736-4619
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