[rt-users] Upgrade problems (seems to be between 4.0.18 and 4.1.0)

[James Craig]

I am in the process of doing a long-needed upgrade, but have hit
a stumbling block.  Any help would be appreciated!




/usr/bin/perl -I/opt/rt4/local/lib -I/opt/rt4/lib sbin/rt-setup-database
--action upgrade --prompt-for-dba-password
In order to create or update your RT database, this script needs to connect to
your  mysql instance on localhost (port '') as root
Please specify that user's database password below. If the user has no database
password, just press return.

Password: Working with:
Type:   mysql
Host:   localhost
Port:
Name:   rt3
User:   root
DBA:    root
Enter RT version you're upgrading from: 3.8.7

Going to apply following upgrades:
* 3.8.8
* 3.8.9
* 3.9.1
* 3.9.2
* 3.9.3
* 3.9.5
* 3.9.6
* 3.9.7
* 3.9.8
* 4.0.0rc2
* 4.0.0rc4
* 4.0.0rc7
* 4.0.1
* 4.0.3
* 4.0.4
* 4.0.6
* 4.0.9
* 4.0.12
* 4.0.13
* 4.0.18
* 4.1.0
* 4.1.1
* 4.1.4
* 4.1.5
* 4.1.6
* 4.1.7
* 4.1.8
* 4.1.9
* 4.1.10
* 4.1.11
* 4.1.12
* 4.1.13
* 4.1.14
* 4.1.15
* 4.1.16
* 4.1.17
* 4.1.18
* 4.1.19
* 4.1.20
* 4.1.21
* 4.1.22
* 4.1.23
* 4.2.1

Enter RT version if you want to stop upgrade at some point,
   or leave it blank if you want apply above upgrades:

IT'S VERY IMPORTANT TO BACK UP BEFORE THIS STEP
Proceed [y/N]:y
Processing 3.8.8
Now inserting data.
Processing 3.8.9
Now inserting data.
[7072] [Thu Dec 19 21:15:26 2013] [warning]: Use of uninitialized value in
string eq at /local/linroot/rt-4.2.1/sbin/../lib/RT/Template.pm line 750, <>
line 4. (/local/linroot/rt-4.2.1/sbin/../lib/RT/Template.pm:750)
[7072] [Thu Dec 19 21:15:26 2013] [warning]: Use of uninitialized value in
string eq at /local/linroot/rt-4.2.1/sbin/../lib/RT/Template.pm line 750, <>
line 4. (/local/linroot/rt-4.2.1/sbin/../lib/RT/Template.pm:750)
Processing 3.9.1
Now inserting data.
Processing 3.9.2
Now inserting data.
Processing 3.9.3
Now populating database schema.
Processing 3.9.5
Now populating database schema.
Processing 3.9.6
Now populating database schema.
Processing 3.9.7
Now populating database schema.
Now inserting data.
Processing 3.9.8
Now populating database schema.
Now inserting data.
Processing 4.0.0rc2
Now populating database schema.
Processing 4.0.0rc4
Now populating database schema.
Processing 4.0.0rc7
Now inserting data.
Processing 4.0.1
Now inserting data.
[7072] [Thu Dec 19 21:15:44 2013] [error]: Invalid right. Couldn't canonicalize
right 'DelegateRights' (/local/linroot/rt-4.2.1/sbin/../lib/RT/ACE.pm:456)
[7072] [Thu Dec 19 21:15:44 2013] [error]: Invalid right. Couldn't canonicalize
right 'DelegateRights' (/local/linroot/rt-4.2.1/sbin/../lib/RT/ACE.pm:456)
[7072] [Thu Dec 19 21:15:44 2013] [error]: Invalid right. Couldn't canonicalize
right 'DelegateRights' (/local/linroot/rt-4.2.1/sbin/../lib/RT/ACE.pm:456)
Processing 4.0.3
Now inserting data.
Processing 4.0.4
Now inserting data.
Processing 4.0.6
Now populating database schema.
Now inserting data.
Processing 4.0.9
Now inserting data.
Processing 4.0.12
Now populating database schema.
Processing 4.0.13
Now populating database schema.
Processing 4.0.18
Now inserting data.
Processing 4.1.0
Now inserting data.
Couldn't finish 'upgrade' step.

ERROR: One of initial functions failed: Can't call method "Content" on an
undefined value at ./etc/upgrade/4.1.0/content line 35, <> line 18.


make: *** [upgrade-database] Error 255




James Craig



--
James Craig, Department of Computer Science, RIT
102 Lomb Memorial Drive, Rochester, NY 14623
mailto:jmc at cs.rit.edu, voice: (585) 475-5254

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