[rt-users] Upgrade problems (seems to be between 4.0.18 and 4.1.0)
jmc at cs.rit.edu
Fri Dec 20 11:15:08 EST 2013
On Fri, 20 Dec 2013, Kevin Falcone wrote:
> On Fri, Dec 20, 2013 at 09:57:37AM -0500, James Craig wrote:
>> I am in the process of doing a long-needed upgrade, but have hit
>> a stumbling block. Any help would be appreciated!
>> Processing 4.1.0
>> Now inserting data.
>> Couldn't finish 'upgrade' step.
>> ERROR: One of initial functions failed: Can't call method "Content" on an
>> undefined value at ./etc/upgrade/4.1.0/content line 35, <> line 18.
> This implies you don't have a default homepage setting.
> I'm not sure how the front page of your RT works without it
> (presumably all of your privileged users have a customized one, but
> you must have errors when adding new privileged users who log in for
> the first time).
With our very old version, we didn't have any errors of any sort that
I saw or was aware of.
(the hardware we were running died, and so we opted to
do an upgrade of hardware and software, hoping to import a
cold file of the database)
I was hoping that getting it to upgrade from our version would put
stuff that was missing into place.
> Examine the results of
> select id, Name, Description, Creator from Attributes where Name like '%HomepageSettings%';
> using sbin/rt-attributes-viewer as needed to peek inside those that
> The upgrade script expects that one exists at the system, not user
> level, it would look like this:
> 6 | HomepageSettings | HomepageSettings | 1
I will admit that I do very little database stuff; It'll take me a
bit of time to figure this out.
Thank you for the quick response!
James Craig, Department of Computer Science, RIT
102 Lomb Memorial Drive, Rochester, NY 14623
mailto:jmc at cs.rit.edu, voice: (585) 475-5254
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