[rt-users] Upgrade problems (seems to be between 4.0.18 and 4.1.0)

[James Craig]

On Fri, 20 Dec 2013, Kevin Falcone wrote:

> On Fri, Dec 20, 2013 at 09:57:37AM -0500, James Craig wrote:
>>
>> I am in the process of doing a long-needed upgrade, but have hit
>> a stumbling block.  Any help would be appreciated!
>> Processing 4.1.0
>> Now inserting data.
>> Couldn't finish 'upgrade' step.
>>
>> ERROR: One of initial functions failed: Can't call method "Content" on an
>> undefined value at ./etc/upgrade/4.1.0/content line 35, <> line 18.
>
> This implies you don't have a default homepage setting.
> I'm not sure how the front page of your RT works without it
> (presumably all of your privileged users have a customized one, but
> you must have errors when adding new privileged users who log in for
> the first time).


 	With our very old version, we didn't have any errors of any sort that
 	I saw or was aware of.
 	(the hardware we were running died, and so we opted to
 	 do an upgrade of hardware and software, hoping to import a
 	 cold file of the database)

 	I was hoping that getting it to upgrade from our version would put
 	stuff that was missing into place.

>
> Examine the results of
> select id, Name, Description, Creator from Attributes where Name like '%HomepageSettings%';
>
> using sbin/rt-attributes-viewer as needed to peek inside those that
> exist.
>
> The upgrade script expects that one exists at the system, not user
> level, it would look like this:
>
> 6 | HomepageSettings | HomepageSettings |       1
>

 	I will admit that I do very little database stuff; It'll take me a
 	bit of time to figure this out.

Thank you for the quick response!


James Craig

--
James Craig, Department of Computer Science, RIT
102 Lomb Memorial Drive, Rochester, NY 14623
mailto:jmc at cs.rit.edu, voice: (585) 475-5254

CONFIDENTIALITY NOTE: The information transmitted, including attachments, is
intended only for the person(s) or entity to which it is addressed and may
contain confidential and/or privileged material. Any review, retransmission,
dissemination or other use of, or taking of any action in reliance upon this
information by persons or entities other than the intended recipient is
prohibited. If you received this in error, please contact the sender and
destroy any copies of this information.