[rt-users] Problem with HTML tags appearing in correspondence

Mon Dec 23 03:50:22 EST 2013

Good morning,

thanks Bart for your test - I've done the same this morning, and I can
confirm that the problem is gone on a fresh installation of RT-4.2.1.

I wonder if this is _really_ coming from your customization. We only
have installed two extensions ("mandatory on transition" and "command by
mail"), but in general we use a more or less "default" installation. I
guess it is an issue by updating from 4.2.0 to 4.2.1 - but this is only
my suspicion, without deeper knowledge.

@RT: I've done backup before new installation - do you want the archive
for some tests ?

Cheers - Michael

BTW: merry christmas everyone on this list and a happy new year J

From: rt-users-bounces at lists.bestpractical.com
[mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of Bart
Sent: Donnerstag, 19. Dezember 2013 09:54
To: rt-users at lists.bestpractical.com
Subject: Re: [rt-users] Problem with HTML tags appearing in
correspondence

Hi,

I've done some additional testing in my testing environment and I seem
to have fixed everything by doing a semi fresh installation.

This means that I've movede the /opt/rt4 directory to a back-up location
and from there did a ./configure & make install for RT 4.2.1 (I skipped
the DB step since I've already applied the 4.2.1 changes)

After installation I reinstalled all extensions that I use, put back my
original RT_SiteConfig.pm, reapplied all other customizations under
/opt/rt4/local/ and after that I've started everything back up again.

Once all of that was done my testing environment was working perfectly
again! Or I should say, version 4.2.1 works and the weird HTML stuff is
fixed.

I'm guessing that "one" of my customizations was the cause, but doing
this reinstallation also fixed some other issues we were seeing. I'll
make a separate post about this or even file a bug report for the left
over problems that we are still seeing with the simplified recepient
list.

Anyways, for me this was the fix and we're planning a moment for doing
this fix in production pretty soon.

2013/12/17 Michael Polenske <Michael.Polenske at skm-skyline.de>

<<642 11111>> Good morning,

we also have this problem, that since 4.2.1 we have html tags in some
(not in all, but I have no idea why sometimes and sometimes not ..)
replies.

So, I opened a ticket in testqueue:
-------------------------------------cut--------------------------------
-----
Subject: 11111
MIME-Version: 1.0
X-Mailer: MIME-tools 5.504 (Entity 5.504)
Content-Disposition: inline
X-RT-Interface: Web
Message-ID: <rt-4.2.1-2146-1387269743-1411.0-0-0 at test.skm-skyline.de>
Content-Type: text/plain; charset="utf-8"
Content-Transfer-Encoding: binary
X-RT-Original-Encoding: utf-8
Content-Length: 19

2222222222222222222
-------------------------------------cut--------------------------------
-----

And then I do a reply via webinterface, now we have html tags in reply

-------------------------------------cut--------------------------------
-----
MIME-Version: 1.0
In-Reply-To: <rt-4.2.1-2146-1387269743-1411.0-0-0 at test.skm-skyline.de>
X-Mailer: MIME-tools 5.504 (Entity 5.504)
Content-Disposition: inline
X-RT-Interface: Web
References: <rt-4.2.1-2146-1387269743-1411.0-0-0 at test.skm-skyline.de>
 <RT-Ticket-642 at test.skm-skyline.de>
Content-Type: text/plain; charset="utf-8"
Message-ID: <rt-4.2.1-4704-1387269993-1445.642-0-0 at test.skm-skyline.de>
Content-Transfer-Encoding: binary
X-RT-Original-Encoding: utf-8
RT-Send-CC:
Content-Length: 150

On Tue Dec 17 09:42:23 2013, mpolenske wrote:<br />
> 2222222222222222222<br />
<br />
-- <br />
Viele Grüße<br />
Michael Polenske
-------------------------------------cut--------------------------------
-----

>From my point of view the headers seem to be identical ... Attached a
screenshot how it look like in webinterface

Cheers - Michael

-----Original Message-----
From: rt-users-bounces at lists.bestpractical.com
[mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of Kevin
Falcone
Sent: Freitag, 13. Dezember 2013 17:10
To: rt-users at lists.bestpractical.com
Subject: Re: [rt-users] Problem with HTML tags appearing in
correspondence

Having attempted to Reply using the Rich Text Editor on a clean RT
4.2.1 install, I cannot replicate this at all.

Since you see literal HTML tags being recorded in ticket history, this
points to something broken in your use of the RichText editor.

Can one of the reporters please provide show a test correspondence with
the problem with Show Full Headers, and then with Download with headers
for each of the pieces.

Thanks

-kevin

On Thu, Dec 12, 2013 at 06:45:10AM +0800, Lai Zit Seng wrote:
>        I seem to be experiencing the same problem as mentioned in:
>
[4]http://requesttracker.8502.n7.nabble.com/RT-4-2-1-Weird-issue-with-HT
ML-comments-correspondense-RT-always-registers-plain-text-with-HTML-tags
-td56005.html
>        I don't have custom templates. The HTML tags are only appearing
when replying through the
>        web interface. Disabling the Rich Text Editor avoids this
problem. Hope this can be fixed?
>        Regards,

-- 
Bart G. 

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