[rt-users] Take in menu of an already taken ticket

Jim Berry jim.h.berry at frb.gov
Fri Dec 27 08:17:57 EST 2013


In the 4.0.x version, I see "Steal" as an item in the Action menu.


-----Original Message-----
From: rt-users-bounces at lists.bestpractical.com [mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of Guadagnino Cristiano
Sent: Friday, December 27, 2013 4:24 AM
To: 'rt-users at lists.bestpractical.com'
Subject: [rt-users] Take in menu of an already taken ticket

Hi all,
we have a minor problem with our production RT 4.2.1.

We see a "take" action in the "Actions" menu of already taken tickets.
I never noticed something like this in previous RT releases. Is this normal?

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