[rt-users] Take in menu of an already taken ticket

Guadagnino Cristiano guadagnino.cristiano at creval.it
Fri Dec 27 08:30:30 EST 2013

Hi Jim,
thank you for your reply.

I see "steal" too, if I'm not the one who took the ticket.
But now, in 4.1.2, I see "take" even if I'm already the owner of the ticket.


Da: Jim Berry <jim.h.berry at frb.gov><mailto:jim.h.berry at frb.gov>
Inviato: Fri Dec 27 2013 14:17:57 GMT+0100 (CET)
A: Guadagnino Cristiano <guadagnino.cristiano at creval.it><mailto:guadagnino.cristiano at creval.it>, 'rt-users at lists.bestpractical.com<mailto:rt-users at lists.bestpractical.com>' <rt-users at lists.bestpractical.com><mailto:rt-users at lists.bestpractical.com>
Oggetto: Re: Take in menu of an already taken ticket


In the 4.0.x version, I see "Steal" as an item in the Action menu.


-----Original Message-----
From: rt-users-bounces at lists.bestpractical.com<mailto:rt-users-bounces at lists.bestpractical.com> [mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of Guadagnino Cristiano
Sent: Friday, December 27, 2013 4:24 AM
To: 'rt-users at lists.bestpractical.com<mailto:rt-users at lists.bestpractical.com>'
Subject: [rt-users] Take in menu of an already taken ticket

Hi all,
we have a minor problem with our production RT 4.2.1.

We see a "take" action in the "Actions" menu of already taken tickets.
I never noticed something like this in previous RT releases. Is this normal?


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