[rt-users] Notify Requestor of Queue change

Thomas Sibley trs at bestpractical.com
Mon Feb 4 13:17:45 EST 2013

On 02/04/2013 02:36 AM, globo wrote:
> Hi, 
> I am trying to get a script to notify the requester  when there ticket gets
> moved to another queue.
> Does anyone know how to do this ? 
> I have setup the following script setup but it does not work 
> Condition : On queue change  
> Action : Auto reply to requestors
> Template : My own 
> Stage : Transaction create  

You don't want the Autoreply action, you want the "Notify Requestors"
action.  It has less magic involved since it's not an autoreply.

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