[rt-users] Notify Requestor of Queue change
Thomas Sibley
trs at bestpractical.com
Mon Feb 4 13:17:45 EST 2013
On 02/04/2013 02:36 AM, globo wrote:
> Hi,
> I am trying to get a script to notify the requester when there ticket gets
> moved to another queue.
>
> Does anyone know how to do this ?
>
> I have setup the following script setup but it does not work
>
> Condition : On queue change
> Action : Auto reply to requestors
> Template : My own
> Stage : Transaction create
You don't want the Autoreply action, you want the "Notify Requestors"
action. It has less magic involved since it's not an autoreply.
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