[rt-users] Notify Requestor of Queue change

globo michael.obrien at globoforce.com
Mon Feb 4 05:36:23 EST 2013

I am trying to get a script to notify the requester  when there ticket gets
moved to another queue.

Does anyone know how to do this ? 

I have setup the following script setup but it does not work 

Condition : On queue change  
Action : Auto reply to requestors
Template : My own 
Stage : Transaction create  

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