[rt-users] Modify ticket 'body' after extracting custom fields?

[Kevin Falcone]

On Mon, Feb 04, 2013 at 05:25:45PM -0500, Dan Madere wrote:
>    The way I handle this is, a scrip finds the email address and message body using regular
>    expressions. It then sets the requestor to the given email address and makes an additional
>    comment on the ticket with just the message body so it's easy to read and quote. We also
>    exclude these web form tickets from receiving an auto reply.

Roy - Dan's solution is one of the best to implement.
While it is technically possible to modify the body of an incoming
email from a MailPlugin, it isn't really advisable since you lose any
method of debugging what happened.  We often do what Dan suggested for
clients.

-kevin
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