[rt-users] Modify ticket 'body' after extracting custom fields?

Roy McMorran mcmorran at mdibl.org
Tue Feb 5 16:44:52 EST 2013

On 2/5/13 10:57 AM, Kevin Falcone wrote:
> On Mon, Feb 04, 2013 at 05:25:45PM -0500, Dan Madere wrote:
>> >    The way I handle this is, a scrip finds the email address and message body using regular
>> >    expressions. It then sets the requestor to the given email address and makes an additional
>> >    comment on the ticket with just the message body so it's easy to read and quote. We also
>> >    exclude these web form tickets from receiving an auto reply.
> Roy - Dan's solution is one of the best to implement.
> While it is technically possible to modify the body of an incoming
> email from a MailPlugin, it isn't really advisable since you lose any
> method of debugging what happened.  We often do what Dan suggested for
> clients.
> -kevin
OK, noted, I shall give that a try.  Thanks everyone!

Roy McMorran
Systems Administrator
MDI Biological Laboratory
mcmorran at mdibl.org

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