[rt-users] duplicate ticket creation

[Testwreq Wreq]

We are using Rt 4.0.8 with mysql and sendmail
>
> Our RT tickets are created by our users by sending an email to rt at ....
>
> Randomly some of the tickets are duplicating on creation. So far I am
> unable to find any pattern in this duplication.
>
> Can some one please guide how to troubleshoot this issue. Which logs
> should I be looking at besides the mail logs?
>
>
I am wondering when the ticket comes into the sendmail queue, how is it
duplicating? The mail queue emptie out instantly, the only log I see is
mail log with duplicated ticket.

>
>
> Thanks much! I will appreciate all the responses.
>
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