[rt-users] Ticket Image attach corruption

Kevin Holleran holleran.kevin at gmail.com
Fri Feb 8 12:39:10 EST 2013

Ha!  I hope to get there but I am very green on both RT & the IR portion.
 Once I feel I have my feet under me though, I may do just that!

Thanks for the info and the great tool!

Kevin Holleran
Master of Science, Computer Information Systems
Grand Valley State University
Master of Business Administration
Western Michigan University

"Do today what others won't, do tomorrow what others can't" - SEALFit

"We are what we repeatedly do. Excellence, then, is not an act, but a
habit." - Aristotle

On Fri, Feb 8, 2013 at 12:18 PM, Thomas Sibley <trs at bestpractical.com>wrote:

> On 02/08/2013 05:31 AM, Kevin Holleran wrote:
> > I am a little confused about the removal of the 3.8 version.  I just set
> > up a 3.8 because according to the documentation I saw, it was what was
> > required for RT/IR add-on.  RT is nice, but the IR add-on is what drove
> > us to adopt.
> >
> > Is this correct, that the IR update for RT 4.0 is not yet ready or did I
> > install an older release unnecessarily?
> Correct, RTIR 3.0 has not yet seen a production release, so to run RTIR
> 2.6 you need RT 3.8.  3.8 is still officially supported for now, so no
> worries there, but it only gets the most serious fixes.  Once RT 4.2 is
> out, I believe we'll be announcing an end-of-life date for 3.8 support,
> but it won't happen immediately.
> If you want to help get RTIR 3.0 out the door faster, we encourage you
> to spin up a dev server and test out RTIR 3.0 from git + the latest RT
> 4.0 and report back with your experience to the RTIR mailing list.  This
> will also help prep you for when you finally do get to upgrade
> production. :)  (There are actually a few brave souls out there already
> running the betas of RTIR in production.)
> Thomas
> --
> Help improve RT by taking our user survey:
> https://www.surveymonkey.com/s/N23JW9T
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