[rt-users] Adding rights to default lifecycle

Martin Wheldon martin.wheldon at greenhills-it.co.uk
Sat Feb 9 15:05:31 EST 2013


I would like to add the ability to deny setting a ticket status to 
rejected for a group of
privileged users, however I'm not quite sure what would be the best way 
to do it.

I've read RT essentials and it suggests that the best way forward would 
be to add a appropriate *_Local.pm
with the relevant code, however having read the documentation for 
v4.0.x this is also possible by
defining a new lifecycle.

If defining a new lifecycle is the best solution, where would I find 
the information on how the default lifecycle
is defined?

Many thanks in advance.

Best Regards

Martin Wheldon
Greenhills IT Ltd.

Greenhills IT Ltd. is a limited company registered in England and 
Company Registration No: 06387214
Registered Offices: 2 Greenhills, Claxton, YORK, North Yorkshire, YO60 

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