[rt-users] Adding rights to default lifecycle

Martin Wheldon martin.wheldon at greenhills-it.co.uk
Sun Feb 10 03:10:20 EST 2013


To answer part of my own question I see the default life cycle can be 
found in RT_Config.pm.
Looks like my best option may be to copy the default over to 
RT_SiteConfig.pm and modify it there?

Sorry about some of the noise.

Best Regards


On 2013-02-09 20:05, Martin Wheldon wrote:
> Hi,
> I would like to add the ability to deny setting a ticket status to
> rejected for a group of
> privileged users, however I'm not quite sure what would be the best
> way to do it.
> I've read RT essentials and it suggests that the best way forward
> would be to add a appropriate *_Local.pm
> with the relevant code, however having read the documentation for
> v4.0.x this is also possible by
> defining a new lifecycle.
> If defining a new lifecycle is the best solution, where would I find
> the information on how the default lifecycle
> is defined?
> Many thanks in advance.
> Best Regards
> --
> Martin Wheldon
> Greenhills IT Ltd.
> Greenhills IT Ltd. is a limited company registered in England and 
> Wales.
> Company Registration No: 06387214
> Registered Offices: 2 Greenhills, Claxton, YORK, North Yorkshire, 
> YO60 7SA

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