[rt-users] Adding rights to default lifecycle

[Martin Wheldon]

Hi,

To answer part of my own question I see the default life cycle can be 
found in RT_Config.pm.
Looks like my best option may be to copy the default over to 
RT_SiteConfig.pm and modify it there?

Sorry about some of the noise.

Best Regards

Martin

On 2013-02-09 20:05, Martin Wheldon wrote:
> Hi,
>
> I would like to add the ability to deny setting a ticket status to
> rejected for a group of
> privileged users, however I'm not quite sure what would be the best
> way to do it.
>
> I've read RT essentials and it suggests that the best way forward
> would be to add a appropriate *_Local.pm
> with the relevant code, however having read the documentation for
> v4.0.x this is also possible by
> defining a new lifecycle.
>
> If defining a new lifecycle is the best solution, where would I find
> the information on how the default lifecycle
> is defined?
>
> Many thanks in advance.
>
> Best Regards
>
> --
> Martin Wheldon
> Greenhills IT Ltd.
>
> Greenhills IT Ltd. is a limited company registered in England and 
> Wales.
> Company Registration No: 06387214
> Registered Offices: 2 Greenhills, Claxton, YORK, North Yorkshire, 
> YO60 7SA