[rt-users] Only copy owner

Joshua Lansford Joshua.Lansford at laserlinc.com
Wed Feb 13 08:36:48 EST 2013

Hi folks,
I want to set up a queue monitored by multiple AdminCCs. Once one 
AdminCC becomes the owner, I would like the other AdminCCs to no longer 
receive update emails with each correspondence but still be able to view 
the ticket when logged in.
Thinking of modifying the scrips, specifically "On Correspond Notify 
But before I dive into the world of custom conditions and scrips, I want 
to make sure this is the correct direction to go.

More information about the rt-users mailing list