[rt-users] Only copy owner

Joshua Lansford Joshua.Lansford at laserlinc.com
Wed Feb 13 09:48:32 EST 2013

On 02/13/2013 08:36 AM, Joshua Lansford wrote:
> Hi folks,
> I want to set up a queue monitored by multiple AdminCCs. Once one 
> AdminCC becomes the owner, I would like the other AdminCCs to no 
> longer receive update emails with each correspondence but still be 
> able to view the ticket when logged in.
> Thinking of modifying the scrips, specifically "On Correspond Notify 
> AdminCcs".
> But before I dive into the world of custom conditions and scrips, I 
> want to make sure this is the correct direction to go.
> Thanks,
> ~Joshua
Found my own answer:
If someone else used custom scrips, it must be the way to go.

More information about the rt-users mailing list