[rt-users] Could someone help a newb evaluating RT with email setup?

Aaron Guise aaron at guise.net.nz
Mon Feb 18 18:41:49 EST 2013


Hi John, 

This is how I set it up for our evaluation system. 

Setup a new Send Connector so exchange knows the address of your RT

2) Setup an email contact (Called RT in our case) is pointed at
rt2 at welrt.welnet.co.nz which is an email alias existing on our RT server
(welrt.welnet.co.nz) pointed at the rt-mailgate. 



 aaron at guise.net.nz

On 2013-02-19 10:25, John Buell wrote: 

I've got most of a skeletal set up done, I think. I'm using an old HP
server box with Ubuntu 12.04 installed. Rather than running the rt in
the Ubuntu software repository though, I went ahead and downloaded
4.0.10 myself and installed it and all of the perl modules. I'm only
intending the web server portion to be available within our local
network (so I haven't enabled SSL), though I did go ahead and make a dns
entry for rt.countrysampler.com so that it resolves to the correct
internal IP address.
> Web configuration went ok, MySQL configuration
went ok (I've used MySQL before as the backend for another vendor's
ticket system), I just can't for the life of me figure out how to get RT
to talk to our Exchange 2010 server. I've got the root user enabled (for
the moment), myself set up within RT as a privileged user, and all of my
employees (38) entered. I have 14 departments set up, so that I can
track who has the most problems. I've added eight ticket queues
(hardware, software, phones, etc) and have been setting up the
appropriate permissions so that people can sign in and create tickets.
As the lone privileged user, I'm the only one that can close/modify the
tickets once entered. So far so good.
> We have an Exchange 2010
server running on a virtual machine (Hyper-V) that would be able to
listen for and respond to email. I've gone through some documentation
I've found online, but most everything seems to be for older versions of
Exchange. I've created a dedicated user account to be the
sender/reply-to for all messages generated through RT
(stcadmin at countrysampler.com), but where on Earth do I set it up so that
RT and Exchange are talking?
> I realize these sorts of things must
have been asked a million times before, and for that I apologize, but if
I could find a couple quick config files or something, I wouldn't harass
you folks. :)
> Thanks in advance,
> John Buell
> Systems
> Country Sampler LLC
> 707 Kautz Road
> St. Charles, IL
> (630) 762-7806
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