[rt-users] Getting relative time in a template, configuring SLA and SLA alerting [SOLVED]

Kevin Falcone falcone at bestpractical.com
Tue Feb 19 09:48:13 EST 2013


On Tue, Feb 19, 2013 at 12:37:42PM +0800, Craig Ringer wrote:
>    {
>      my $d = RT::Date->new(RT::SystemUser);
>      $d->Set(Format=>'ISO', Value=>$Ticket->Due, Timezone=>"GMT");
>      our $tdiff = $d->AgeAsString();

You can just say $ticket->DueObj->AgeAsString if you want to tighten
this up.

When you want to replicate something RT does in core in the search
results, you can take a quick look at share/html/Elements/*/ColumnMap
(so look in RT__Ticket/ColumnMap for the DueRelative sub)

-kevin
-------------- next part --------------
A non-text attachment was scrubbed...
Name: not available
Type: application/pgp-signature
Size: 235 bytes
Desc: not available
URL: <http://lists.bestpractical.com/pipermail/rt-users/attachments/20130219/850e6f79/attachment.sig>


More information about the rt-users mailing list