[rt-users] Getting relative time in a template, configuring SLA and SLA alerting [SOLVED]

Kevin Falcone falcone at bestpractical.com
Tue Feb 19 09:48:13 EST 2013

On Tue, Feb 19, 2013 at 12:37:42PM +0800, Craig Ringer wrote:
>    {
>      my $d = RT::Date->new(RT::SystemUser);
>      $d->Set(Format=>'ISO', Value=>$Ticket->Due, Timezone=>"GMT");
>      our $tdiff = $d->AgeAsString();

You can just say $ticket->DueObj->AgeAsString if you want to tighten
this up.

When you want to replicate something RT does in core in the search
results, you can take a quick look at share/html/Elements/*/ColumnMap
(so look in RT__Ticket/ColumnMap for the DueRelative sub)

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