[rt-users] Getting relative time in a template, configuring SLA and SLA alerting [SOLVED]

[Craig Ringer]

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On 02/19/2013 10:48 PM, Kevin Falcone wrote:
> On Tue, Feb 19, 2013 at 12:37:42PM +0800, Craig Ringer wrote:
>> {
>> my $d = RT::Date->new(RT::SystemUser);
>> $d->Set(Format=>'ISO', Value=>$Ticket->Due, Timezone=>"GMT");
>> our $tdiff = $d->AgeAsString();
>
> You can just say $ticket->DueObj->AgeAsString if you want to tighten
> this up.
>
> When you want to replicate something RT does in core in the search
> results, you can take a quick look at share/html/Elements/*/ColumnMap
> (so look in RT__Ticket/ColumnMap for the DueRelative sub)

Thankyou for the advice. I'll amend the wiki with both points.

- -- 
 Craig Ringer                   http://www.2ndQuadrant.com/
 PostgreSQL Development, 24x7 Support, Training & Services
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