[rt-users] Could someone help a newb evaluating RT with email setup?

Aaron Guise aaron at guise.net.nz
Tue Feb 19 15:12:52 EST 2013


Hi John, 

What mail system have you got on the RT box? Myself I use
postfix as my preferred solution. 

Also when sending an email to any of
the contacts you created do you get a bounce at all? That information
would be useful in solving this. 




aaron at guise.net.nz

On 2013-02-20 07:43, John Buell wrote: 

> Thanks
Aaron, this was a huge step forward for me! I've got regular aliases for
correspond and comment aliases for comments on my RT box, a connector on
Exchange, contacts on Exchange, but I'm still not getting email. I'm not
sure what to look at, but if anyone has time to look at a few
screenshots, I posted a new gallery on a personal site of mine: 
http://photos.buellnet.net/GalleryThumbnails.aspx?gallery=3660908 [1] 

> If, on the other hand, you need more information about my network
setup (since rt.countrysampler.com is only available within our
firewall), please let me know that too. So far I'm really liking this
product and our managers seem pleased with it too. 
rt-users-bounces at lists.bestpractical.com
[mailto:rt-users-bounces at lists.bestpractical.com] ON BEHALF OF Aaron
> SENT: Monday, February 18, 2013 9:05 PM
> TO:
rt-users at lists.bestpractical.com
> SUBJECT: Re: [rt-users] Could someone
help a newb evaluating RT with email setup? 
> I have put some
further detail on the Request Tracker wiki @
> --- 
> On 2013-02-19 10:25, John Buell wrote: 
>> I've got most of a
skeletal set up done, I think. I'm using an old HP server box with
Ubuntu 12.04 installed. Rather than running the rt in the Ubuntu
software repository though, I went ahead and downloaded 4.0.10 myself
and installed it and all of the perl modules. I'm only intending the web
server portion to be available within our local network (so I haven't
enabled SSL), though I did go ahead and make a dns entry for
rt.countrysampler.com so that it resolves to the correct internal IP
>> Web configuration went ok, MySQL configuration went ok
(I've used MySQL before as the backend for another vendor's ticket
system), I just can't for the life of me figure out how to get RT to
talk to our Exchange 2010 server. I've got the root user enabled (for
the moment), myself set up within RT as a privileged user, and all of my
employees (38) entered. I have 14 departments set up, so that I can
track who has the most problems. I've added eight ticket queues
(hardware, software, phones, etc) and have been setting up the
appropriate permissions so that people can sign in and create tickets.
As the lone privileged user, I'm the only one that can close/modify the
tickets once entered. So far so good.
>> We have an Exchange 2010
server running on a virtual machine (Hyper-V) that would be able to
listen for and respond to email. I've gone through some documentation
I've found online, but most everything seems to be for older versions of
Exchange. I've created a dedicated user account to be the
sender/reply-to for all messages generated through RT
(stcadmin at countrysampler.com), but where on Earth do I set it up so that
RT and Exchange are talking?
>> I realize these sorts of things must
have been asked a million times before, and for that I apologize, but if
I could find a couple quick config files or something, I wouldn't harass
you folks. :)
>> Thanks in advance,
>> John Buell
>> Systems
>> Country Sampler LLC
>> 707 Kautz Road
St. Charles, IL 60174
>> (630) 762-7806

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