[rt-users] Could someone help a newb evaluating RT with email setup?

John Buell jbuell at countrysampler.com
Tue Feb 19 13:43:15 EST 2013

Thanks Aaron, this was a huge step forward for me! I’ve got regular aliases for correspond and comment aliases for comments on my RT box, a connector on Exchange, contacts on Exchange, but I’m still not getting email. I’m not sure what to look at, but if anyone has time to look at a few screenshots, I posted a new gallery on a personal site of mine:


If, on the other hand, you need more information about my network setup (since rt.countrysampler.com is only available within our firewall), please let me know that too. So far I’m really liking this product and our managers seem pleased with it too.

From: rt-users-bounces at lists.bestpractical.com [mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of Aaron Guise
Sent: Monday, February 18, 2013 9:05 PM
To: rt-users at lists.bestpractical.com
Subject: Re: [rt-users] Could someone help a newb evaluating RT with email setup?

I have put some further detail on the Request Tracker wiki @ http://requesttracker.wikia.com/wiki/Relaying_mail_from_Microsoft_Exchange_2007_to_RT



Aaron Guise

[http://www.guise.net.nz/images/signatures/email.gif]aaron at guise.net.nz<mailto:aaron at guise.net.nz>

[http://www.guise.net.nz/images/signatures/VMW-LGO-CERTIFIED-PRO-5-K.png]  [http://www.guise.net.nz/images/signatures/itil_logo.gif]   [http://www.guise.net.nz/images/signatures/officiallogo-nd-25.jpg]   [http://www.guise.net.nz/images/signatures/ubuntu.png]

On 2013-02-19 10:25, John Buell wrote:

I've got most of a skeletal set up done, I think. I'm using an old HP server box with Ubuntu 12.04 installed. Rather than running the rt in the Ubuntu software repository though, I went ahead and downloaded 4.0.10 myself and installed it and all of the perl modules. I'm only intending the web server portion to be available within our local network (so I haven't enabled SSL), though I did go ahead and make a dns entry for rt.countrysampler.com so that it resolves to the correct internal IP address.

Web configuration went ok, MySQL configuration went ok (I've used MySQL before as the backend for another vendor's ticket system), I just can't for the life of me figure out how to get RT to talk to our Exchange 2010 server. I've got the root user enabled (for the moment), myself set up within RT as a privileged user, and all of my employees (38) entered. I have 14 departments set up, so that I can track who has the most problems. I've added eight ticket queues (hardware, software, phones, etc) and have been setting up the appropriate permissions so that people can sign in and create tickets. As the lone privileged user, I'm the only one that can close/modify the tickets once entered. So far so good.

We have an Exchange 2010 server running on a virtual machine (Hyper-V) that would be able to listen for and respond to email. I've gone through some documentation I've found online, but most everything seems to be for older versions of Exchange. I've created a dedicated user account to be the sender/reply-to for all messages generated through RT (stcadmin at countrysampler.com<mailto:stcadmin at countrysampler.com>), but where on Earth do I set it up so that RT and Exchange are talking?

I realize these sorts of things must have been asked a million times before, and for that I apologize, but if I could find a couple quick config files or something, I wouldn't harass you folks. :)

Thanks in advance,

John Buell

Systems Administrator

Country Sampler LLC

707 Kautz Road

St. Charles, IL 60174

(630) 762-7806

-------------- next part --------------
An HTML attachment was scrubbed...
URL: <http://lists.bestpractical.com/pipermail/rt-users/attachments/20130219/02ec81f8/attachment.htm>

More information about the rt-users mailing list