[rt-users] Could someone help a newb evaluating RT with email setup?

Tue Feb 19 16:37:05 EST 2013

ahhh, check /etc/mailname 

I know postfix uses that to determine
whether it will accept mail for that domain. Exim is no doubt similar :)

You should change that file to read rt.countrysampler.com

---

REGARDS,

AARON GUISE

 aaron at guise.net.nz

On 2013-02-20 10:31,
John Buell wrote: 

> Oddly enough, I'm not getting any bounced
messages, whether to the local root account, the account as defined in
rt (stcadmin at countrysampler.com) or to my account (this one) when I
enter/change tickets. However, using my local admin account (buelljd) on
the Ubuntu box and mailing rt at localhost worked just fine. 
> 
> The
system was using exim, I'm changing it to postfix. 
> 
> I finally got
this from Outlook: 
> 
> DELIVERY HAS FAILED TO THESE RECIPIENTS OR
GROUPS: 
> 
> Request Tracker (rt at rt.countrysampler.com)
> Your message
wasn't delivered due to a permission or security issue. It may have been
rejected by a moderator, the address may only accept e-mail from certain
senders, or another restriction may be preventing delivery.
> 
> The
following organization rejected your message: csmaghpserver. 
> 
>
DIAGNOSTIC INFORMATION FOR ADMINISTRATORS: 
> 
> Generating server:
CSMAGEX1.us.ecc.ads 
> 
> rt at rt.countrysampler.com
> csmaghpserver #554
5.7.1 <rt at rt.countrysampler.com>: Relay access denied ## 
> 
> Original
message headers: 
> 
> Received: from CSMAGEX1.us.ecc.ads ([::1]) by
CSMAGEX1.us.ecc.ads ([::1]) with
> mapi id 14.01.0438.000; Tue, 19 Feb
2013 12:02:17 -0600
> Content-Type: multipart/mixed;
>
boundary="_000_F29439DECCB52B42A0D6B9071C68A5B90FBA1F4FCSMAGEX1useccad_"
>
From: John Buell <jbuell at countrysampler.com>
> To: Request Tracker
<rt at rt.countrysampler.com>
> Subject: Test
> Thread-Topic: Test
>
Thread-Index: Ac4Oyz1cSIzIuAUcTNu2u7ZjLDAizg==
> Date: Tue, 19 Feb 2013
18:02:16 +0000
> Message-ID:
<F29439DECCB52B42A0D6B9071C68A5B90FBA1F4F at CSMAGEX1.us.ecc.ads>
>
Accept-Language: en-US
> Content-Language: en-US
> X-MS-Has-Attach:
>
X-MS-TNEF-Correlator:
<F29439DECCB52B42A0D6B9071C68A5B90FBA1F4F at CSMAGEX1.us.ecc.ads>
>
x-originating-ip: [10.1.15.145]
> MIME-Version: 1.0
> 
> So I changed
the entry in /etc/hosts from 'csmaghpserver' to 'rt' 
> 
> FROM:
rt-users-bounces at lists.bestpractical.com
[mailto:rt-users-bounces at lists.bestpractical.com] ON BEHALF OF Aaron
Guise
> SENT: Tuesday, February 19, 2013 2:13 PM
> TO:
rt-users at lists.bestpractical.com
> SUBJECT: Re: [rt-users] Could someone
help a newb evaluating RT with email setup? 
> 
> Hi John, 
> 
> What
mail system have you got on the RT box? Myself I use postfix as my
preferred solution. 
> 
> Also when sending an email to any of the
contacts you created do you get a bounce at all? That information would
be useful in solving this. 
> 
> --- 
> 
> REGARDS,
> 
> AARON GUISE
>

> AARON at GUISE.NET.NZ
>  
> 
> On 2013-02-20 07:43, John Buell wrote: 
>

>> Thanks Aaron, this was a huge step forward for me! I've got regular
aliases for correspond and comment aliases for comments on my RT box, a
connector on Exchange, contacts on Exchange, but I'm still not getting
email. I'm not sure what to look at, but if anyone has time to look at a
few screenshots, I posted a new gallery on a personal site of mine: 
>>

>> http://photos.buellnet.net/GalleryThumbnails.aspx?gallery=3660908
[1] 
>> 
>> If, on the other hand, you need more information about my
network setup (since rt.countrysampler.com is only available within our
firewall), please let me know that too. So far I'm really liking this
product and our managers seem pleased with it too. 
>> 
>> FROM:
rt-users-bounces at lists.bestpractical.com
[mailto:rt-users-bounces at lists.bestpractical.com] ON BEHALF OF Aaron
Guise
>> SENT: Monday, February 18, 2013 9:05 PM
>> TO:
rt-users at lists.bestpractical.com
>> SUBJECT: Re: [rt-users] Could
someone help a newb evaluating RT with email setup? 
>> 
>> I have put
some further detail on the Request Tracker wiki @
http://requesttracker.wikia.com/wiki/Relaying_mail_from_Microsoft_Exchange_2007_to_RT
[2] 
>> 
>> --- 
>> 
>> REGARDS,
>> 
>> AARON GUISE
>> 
>>
AARON at GUISE.NET.NZ
>>  
>> 
>> On 2013-02-19 10:25, John Buell wrote:

>> 
>>> I've got most of a skeletal set up done, I think. I'm using an
old HP server box with Ubuntu 12.04 installed. Rather than running the
rt in the Ubuntu software repository though, I went ahead and downloaded
4.0.10 myself and installed it and all of the perl modules. I'm only
intending the web server portion to be available within our local
network (so I haven't enabled SSL), though I did go ahead and make a dns
entry for rt.countrysampler.com so that it resolves to the correct
internal IP address.
>>> 
>>> Web configuration went ok, MySQL
configuration went ok (I've used MySQL before as the backend for another
vendor's ticket system), I just can't for the life of me figure out how
to get RT to talk to our Exchange 2010 server. I've got the root user
enabled (for the moment), myself set up within RT as a privileged user,
and all of my employees (38) entered. I have 14 departments set up, so
that I can track who has the most problems. I've added eight ticket
queues (hardware, software, phones, etc) and have been setting up the
appropriate permissions so that people can sign in and create tickets.
As the lone privileged user, I'm the only one that can close/modify the
tickets once entered. So far so good.
>>> 
>>> We have an Exchange 2010
server running on a virtual machine (Hyper-V) that would be able to
listen for and respond to email. I've gone through some documentation
I've found online, but most everything seems to be for older versions of
Exchange. I've created a dedicated user account to be the
sender/reply-to for all messages generated through RT
(stcadmin at countrysampler.com), but where on Earth do I set it up so that
RT and Exchange are talking?
>>> 
>>> I realize these sorts of things
must have been asked a million times before, and for that I apologize,
but if I could find a couple quick config files or something, I wouldn't
harass you folks. :)
>>> 
>>> Thanks in advance,
>>> 
>>> John Buell
>>>

>>> Systems Administrator
>>> 
>>> Country Sampler LLC
>>> 
>>> 707
Kautz Road
>>> 
>>> St. Charles, IL 60174
>>> 
>>> (630) 762-7806

Links:
------
[1]
http://photos.buellnet.net/GalleryThumbnails.aspx?gallery=3660908
[2]
http://requesttracker.wikia.com/wiki/Relaying_mail_from_Microsoft_Exchange_2007_to_RT
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