[rt-users] "time left" field

Emmanuel Lacour elacour at easter-eggs.com
Wed Feb 20 04:41:06 EST 2013

On Mon, Feb 18, 2013 at 04:04:20PM +0100, Oli wrote:
> Hi,
> i have a question regarding the "time left" field. Is it possible to
> configure that this field will automatically updated by the "time
> worked" field? So when an technician post his work and enters the
> time for it, that this will automatically decrease the "time left"
> value. In short time left = time left - time worked.

I would use the three fields:

- time estimated -> fill it at ticket creation time, manually or
  automatically by a scrip, the way it fit your needs
- time worked -> fill it manually
- time left -> fill it by a scrip each time time worked changes, make it
  equal to "time estimated - time worked"

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