[rt-users] Mandatory Fields enforcement

[Joe Kirby]

> 
> I have installed the extension, with help from Rus (Thank You), to require mandatory fields be filled in prior to a response or comment.
> 
> Is there a way to enforce this on any update except the queue change?
> 
> I have situations where a ticket is created in queue A which has no CF's and then transferred to queue B which has 1 to many mandatory CF's. 
> 
> In order to maintain the integrity of the CF's value I need to make sure folks are updating. 
> 
> Yes I have asked, etc. but they just get going so fast they do not always remember.
> 
> Thanks
> 
> Joe
> 
> 
> Joe Kirby ,  Assistant Vice President, Business Systems
> Division of Information Technology (DoIT) 
> Support Response -   http://www.umbc.edu/doit 
> Administration 627
> Office - 410-455-3020 
> Email - kirby at umbc.edu
> 

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