[rt-users] Mandatory Fields enforcement

Emmanuel Lacour elacour at easter-eggs.com
Mon Feb 25 04:29:31 EST 2013

On Fri, Feb 22, 2013 at 07:03:48AM -0500, Joe Kirby wrote:
>      I have installed the extension, with help from Rus (Thank You), to
>      require mandatory fields be filled in prior to a response or comment.
>      Is there a way to enforce this on any update except the queue change?
>      I have situations where a ticket is created in queue A which has no CF's
>      and then transferred to queue B which has 1 to many mandatory CF's. 
>      In order to maintain the integrity of the CF's value I need to make sure
>      folks are updating. 
>      Yes I have asked, etc. but they just get going so fast they do not
>      always remember.

What about enforcing to fill those fields at the "resolved" stage?

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