[rt-users] Suppressing RT System itself entries in Ticket History

[Raymond Corbett]

Forgive me as we are very new the all the settings that RT offers and you are very kind. 

I would answer generally I would say. 

We would like to see the a history list on the ticket to track replies and comments and such but do not want to see all history entries such as:
Fri Feb 22 14:10:57 2013 The RT System itself - Outgoing email recorded
Fri Feb 22 14:10:57 2013 The RT System itself - Outgoing email recorded
Fri Feb 22 14:10:57 2013 The RT System itself - Status changed from 'new' to 'open'

You explain that this is controlled by the ShowOutgoingEmail        Is this an option somewhere, or is it a file that needs edited, or other?  I can see no option anywhere in RT 4.0.10 that is labeled  ShowOutgoingEmail.  


And you speak of SkipTransaction callback in ShowHistory.    Again are these files that need edited. 


Sorry   I have come a long way in getting an installation that looks like it will work well for us.  But just not sure if you talking of options I cant find or files that need edited. 



-----Original Message-----
From: rt-users-bounces at lists.bestpractical.com [mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of Kevin Falcone
Sent: Friday, February 22, 2013 4:29 PM
To: rt-users at lists.bestpractical.com
Subject: Re: [rt-users] Suppressing RT System itself entries in Ticket History

On Fri, Feb 22, 2013 at 09:04:20PM +0000, Raymond Corbett wrote:
>    Is there a way to suppress the display of the "RT System itself" entries in Ticket Display?

Generally or specifically?

>    The ones such as    The RT System itself - Outgoing email recorded

Display of this is controlled by the ShowOutgoingEmail right, but keep in mind that this also controls the box on Reply/Comment that shows you who will get email.

If you want to prune more transactions, the SkipTransaction callback in ShowHistory is your friend.

-kevin